T89 Privacy Policy — Our Commitment to Protecting Your Data

Welcome to the t89 Privacy Policy. This document constitutes an agreement between you as a member and t89 as the operator of an online gaming platform licensed under a valid and recognized license.

T89 is fully committed to protecting the privacy and personal data security of every individual who uses our platform. We believe transparency is the foundation of trust — which is why this policy is written in plain language rather than impenetrable legal jargon.

By registering or using any T89 service — whether through the website, mobile app or any other channel provided — you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, we ask that you discontinue use of the platform.

This policy applies to all data collected during the registration process, daily platform use, financial transactions, interactions with our support team and any communications you have with T89. We encourage you to read this document in full and contact us if you have any questions.

T89 collects only the data necessary to provide a safe, compliant and high-quality service to our members. We follow the principle of data minimisation — meaning we collect no more than what is strictly necessary.

Registration & Identity Data:

• Full name as it appears on your official identification document
• Date of birth for age verification purposes
• Active email address used for account communications
• Mobile phone number for two-factor authentication (2FA)
• Current residential address for KYC compliance

Financial & Transaction Data:

• Bank account number or e-wallet details (stored in encrypted form)
• Deposit and withdrawal history for financial records and AML compliance
• Payment method details used (type only, not full card number)

Technical & Usage Data:

• IP address and estimated geographic location for security and fraud detection purposes
• Device type, operating system and web browser used
• Game session logs, betting activity, and in-platform actions
• Customer support interaction data including chat transcripts and emails

Every piece of data we collect has a clear and legitimate purpose. t89 does not collect data for any purpose unrelated to platform operations or applicable legal compliance.

• Identity Verification (KYC): Ensuring every member is a real individual who meets the minimum age requirement of 18 years and is not from a restricted region.
• Transaction Processing: Processing deposits, withdrawals, and bonus payouts accurately and securely via local payment channels such as DuitNow and FPX.
• Account Security: Detecting and preventing unauthorized access, fraudulent activity, bonus abuse, and money laundering.
• Customer Support: Providing accurate and personalized assistance when you contact our team with any inquiry or complaint.
• Platform Improvement: Analyzing aggregated and anonymized usage patterns to improve the gaming experience, platform speed, and new features.
• Service Communications: Sending important account-related notifications, relevant promotions, and policy updates that require your attention.
• Legal Compliance: Meeting the reporting and compliance obligations required by regulatory authorities and law enforcement bodies.

T89 processes your personal data on a valid legal basis. All data processing is carried out transparently and you always have the right to know how your information is used.

Your data is processed internally by T89's automated systems for verification, security and personalisation purposes. For example, our systems use your login data to detect suspicious access attempts from unrecognised locations or devices — and will automatically trigger additional checks to safeguard your account.

In the context of responsible gaming, T89 also uses your betting pattern data — such as game frequency, wager amounts and session duration — to identify potential problem gambling risks. If concerning patterns are detected, our system will automatically suggest self-exclusion tools or betting limits to help you stay in control.

T89 does not sell or trade your personal data. However, in operating a safe and compliant platform, we may need to share data with a limited and trusted set of third parties under specific circumstances only.

• Payment Providers: DuitNow, FPX, Touch 'n Go, Boost, GrabPay and partnered banks — receiving only the data necessary to process your transactions.
• Identity Verification Services: Approved third-party KYC providers for document verification and AML compliance — information is shared securely and in encrypted form.
• Game Providers: Gaming software companies providing slots, Live Casino and sports games receive only the minimum session data required to run the games.
• Regulatory Authority: Licensing authorities, financial intelligence units and law enforcement agencies when required by law — T89 has no discretion in such matters.
• Analytics Providers: Analytics tools that help us understand platform performance using aggregated, anonymised data — no personally identifiable information is shared.

All third parties working with t89 are bound by strict data protection agreements and are only permitted to use shared data for the specified purposes. We select partners whose data security standards are equal to or higher than those of t89.

T89 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform operations such as session login, security and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helping us understand how members interact with the platform — which pages are visited most, how long sessions last, and where users encounter issues.
• Functional Cookies: Remembering your preferences such as display language, currency denomination, and other personal settings so you do not need to reset them every time you log in.
• Security Cookies: Used to detect suspicious activity, prevent fraud and keep your session secure throughout your time on the platform.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to your browser's help documentation.

Protecting your data from unauthorized access, leaks, misuse, or destruction is t89's absolute top priority. We continuously invest in cutting-edge security infrastructure to ensure our platform remains fully protected.

• 256-bit SSL Encryption: All data communications between your device and t89's servers are encrypted using the latest TLS protocol — the same security standard used by leading banking institutions worldwide.
• Two-Factor Authentication (2FA): This additional security feature is available and recommended for all accounts. 2FA ensures only you can access your account even if your password is compromised.
• 24/7 Monitoring: t89's cybersecurity team monitors platform activity around the clock using automated threat detection systems capable of identifying and blocking attacks in real time.
• Regular Penetration Testing: We conduct regular security audits by independent security experts to identify and address vulnerabilities before they can be exploited.
• PCI DSS Compliance: All payment-related data is processed in accordance with PCI DSS standards — ensuring your financial information is handled with the highest level of security.

As a t89 member and owner of your personal data, you have the following rights, which you may exercise at any time by contacting our privacy team:

To exercise any of the above rights, contact the t89 privacy team via in-platform live chat. We will process your request within 5 business days and inform you of the outcome.

T89 is an online gaming platform exclusively for individuals aged 18 and above. We do not knowingly collect, process or store any personal data belonging to minors under the age of 18.

During the registration process, we require date of birth verification and reserve the right to request official identification documents to confirm the applicant's age. If we discover that a child's data has been collected without our knowledge, the account in question will be closed immediately and all related data will be permanently deleted from our systems.

In operating a global platform, your personal data may be transferred to and stored on servers located outside Malaysia. T89 ensures that any such transfers are carried out with adequate safeguards equivalent to local data protection standards.

• All cross-border data transfers are conducted through encrypted and secure channels.
• Data recipients outside Malaysia are bound by data protection agreements that meet at least the equivalent standard of Malaysia's PDPA.
• t89 works only with service providers that have verified data security infrastructure and policies.
• You may request further details about where your data is stored by contacting our privacy team.

T89 does not retain your personal data longer than necessary for the purpose it was collected, or as required by applicable laws and regulations.

• Active Account Data: Retained for the duration your account remains active and fully operational.
• Post-Account Closure Data: Financial data and transaction records are retained for a minimum of 7 years for tax compliance and anti-money laundering obligations.
• Security Logs: Retained for 2 years for investigation purposes in the event of any security incidents.
• Marketing Data: Retained until you withdraw consent or raise an objection to marketing communications.

Once the retention period expires or upon receiving a valid deletion request, T89 will securely delete or anonymise your personal data in accordance with our approved data disposal procedures.

If you have any enquiries, concerns or wish to exercise your privacy rights, T89's Data Protection Officer (DPO) team is here to help. We are committed to responding to all privacy enquiries within 5 business days.

You can reach our privacy team via live chat on the T89 platform at any time. Please include your account number and a clear description of your enquiry to help us respond promptly.

T89 reserves the right to update this Privacy Policy from time to time to reflect changes in service practices, technology or legal requirements. Any material changes will be communicated via in-platform notifications at least 14 days before taking effect.